Vibrant Charitable Trust
Effective Date: [Insert Date]
Vibrant Charitable Trust (“we”, “our”, or “the Trust”) is a non-profit organization committed to serving communities through charitable activities. As part of our transparency and accountability efforts, we have outlined our refund and return policy below.
1. Donations
- Non-Refundable Policy:
All donations made to Vibrant Charitable Trust are voluntary, irrevocable, and non-refundable, except in cases of genuine error or technical fault. - Duplicate Donations:
If you believe a duplicate donation was made in error, please contact us immediately with proof of transaction. Upon verification, the excess amount may be refunded. - Wrong Amount or Transaction Error:
In the case of an incorrect amount donated due to technical or human error, you may request a correction or partial refund within 7 days of the transaction. Refund requests will be reviewed on a case-by-case basis. - Method of Refund:
Approved refunds will be processed via the original payment method or bank transfer and may take 7–14 working days to reflect in your account.
2. Merchandise or Goods (If Applicable)
If the Trust sells any items (e.g., fundraising merchandise):
- Return Policy:
Items may be returned within 15 days of receipt, provided they are unused, in original packaging, and accompanied by proof of purchase. - Refund for Returned Items:
Upon inspection and approval of the returned item, a full or partial refund (excluding shipping fees, if applicable) will be processed. - Damaged or Defective Items:
If you receive a damaged or defective product, please notify us within 48 hours of delivery along with photos. We will arrange for a replacement or refund.
3. Event Tickets or Program Fees (If Applicable)
For any events, training programs, or workshops organized by the Trust:
- Cancellation by Donor/Participant:
No refunds will be issued for cancellations made by the participant after registration unless otherwise specified. - Cancellation by the Trust:
If the event is cancelled by the Trust, a full refund or option for credit toward a future event will be provided.
4. How to Request a Refund or Return
To request a refund or return, please contact:
Vibrant Charitable Trust
📧 Email: [Insert Email Address]
📞 Phone: [Insert Contact Number]
📍 Address: [Insert Registered Address]
Please include:
- Your full name
- Date and amount of donation or purchase
- Reason for refund or return
- Proof of payment/transaction
5. Policy Modification
Vibrant Charitable Trust reserves the right to modify or update this policy at any time. Updates will be posted on our official website and will take effect immediately.