Vibrant Charitable Trust
Effective Date: [Insert Date]
At Vibrant Charitable Trust, we are committed to ensuring timely and safe delivery of any items purchased or distributed through our fundraising initiatives, charitable programs, or merchandise offerings. This Shipping and Delivery Policy outlines our procedures and timelines for shipping products to our supporters and beneficiaries.
1. Order Processing
- Orders are typically processed within 2–5 working days after receipt of payment or order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive an email/SMS confirmation once your order has been shipped.
2. Shipping Methods and Delivery Timelines
- We deliver across India through reliable courier partners and India Post.
- Standard delivery time is 5–10 working days from the date of dispatch, depending on the destination.
- For remote or rural areas, delivery may take longer.
3. Shipping Charges
- Shipping charges, if applicable, will be clearly mentioned at checkout before payment.
- In case of fundraising merchandise or charitable items, delivery may be offered free of charge based on the campaign or donation tier.
4. Tracking Your Order
- Once your order is dispatched, a tracking number and courier service details will be provided via email or SMS.
- You can use this information to track the status of your delivery online.
5. Delivery Issues
- If the package is lost, delayed, or damaged during transit, please contact us within 7 days of the expected delivery date.
- If the delivery address provided is incorrect or incomplete, Vibrant Charitable Trust will not be responsible for non-delivery or additional delivery charges.
6. International Shipping
- Currently, we do not offer international shipping. Orders are fulfilled only within India.
7. Contact for Support
For any questions or assistance related to your order, please contact:
Vibrant Charitable Trust
📧 Email: [Insert Trust Email Address]
📞 Phone: [Insert Contact Number]
📍 Address: [Insert Registered Office Address]
8. Policy Updates
We reserve the right to update or revise this Shipping and Delivery Policy at any time. Changes will be posted on our official website and will be effective immediately upon publication.